Contract for House Cleaning Service
Time is a precious commodity, perhaps more so today than ever before. To help find more time for the important things in life, more and more households now turn to professional maid services for help with house cleaning.
But where to start? With so many choices available, from large franchises to family-owned local businesses, or perhaps even an individual working alone, here are some key considerations to help you chose the right service for your individual needs.
Ask the cleaning business how they set their rates
Always meet with the prospective service in person, and don’t be afraid to ask how they set their rates. In fact, the cleaning company or individual should be happy to explain their rate system to you. It’s important to understand how you will be charged, and ensure you are comfortable with the arrangement. This will help avoid any confusion or misunderstanding down the road.
Weigh the pros and cons
With so many options for cleaning services available, it’s useful to weigh the pros and cons to help chose the best option for your circumstances. Will an individual or company suit your needs? Each option has its own benefits and potential drawbacks.
Sometimes hiring an individual may actually be more cost effective depending on your situation, and even allow more customization to suit your individual needs. However, this option could also result in a service that is less responsive, and can leave you without service is your provider does not show up for work one day.
Alternatively, a company that specializes in house cleaning might be slightly more costly, however, may provide other benefits such as flexible scheduling and alternate cleaning teams to ensure you are never left without your service.
Do your homework
Where to begin? Knowing where to start can be overwhelming for many of us. You may also be concerned about having a stranger come into your home. To help ease these concerns, it’s important to do your homework. Some tips for finding a cleaning service to suit your needs include:
- Referrals from friends, family or neighbors
- Check reviews on the internet, such as Yelp
Once you have a few options narrowed down, call or email the service providers to schedule and in-home estimate. Not only will this give you a chance to meet with the service provider, but you can also assess their responsiveness to your inquiring.
Key Questions to Ask
Before meeting with the provider, make a list of possible questions to cover and also make note of any special requirements you might have. This will help ensure the estimate you discuss is as accurate as possible, and the service you engage will meet all your housecleaning needs. Here we detail 11 key questions to ask the potential cleaning provider to help get you started.
- How do you set your rates?
There are a couple of different ways cleaning service providers set their rates. Getting clarification on this can help you decide which provider is bet for your situation. Common ways include an hourly rate for the initial visit, by the project, or by the number of employees they send. Make sure you understand which system the cleaning
Get the business to give you an estimate on how long it will take to clean your home. Cleaning services should give you a flat rate for each subsequent visit depending on the condition of your property, needs, and how often you will need the service.
Putting a cap on the number of hours the service will spend in your home is another way to avoid unexpected costs.
- What about background checks?
If the company you are talking to is a reputable one, it is usually common practice for them to conduct employee background checks. However, when you hire an independent cleaner, you will likely be responsible for performing any background screenings.
Background checks are important, as they can help provide you with a piece of mind and ensure the safety of both you, your family, and your home. You may also like to confirm with the provider if the same person will be conducting your cleaning session each time, or if they will send a different person for each visit.
- Do you carry insurance, and are you bonded?
A reputable company should carry liability insurance and be bonded. They should also have policies in place for any event of accidental damage to your home or belongings.
- What about worker’s compensation?
This is an important consideration as if the service does not carry workers compensation, you as the homeowner could potentially be liable.
Reputable companies who have their staff on payroll will have worker’s compensation in the event that an employee gets injured. Independent maid services or consultants may not be covered, so it’s important to confirm these details.
- Will you provide all equipment and cleaning supplies?
This is an important question, as the answer will vary company-to-company, contractor-to-contractor. Make sure you understand what system the cleaning company uses. If for some reason you are not completely happy with provided cleaning supplies, discuss with them the option of providing your own supplies for the cleaner to use.
Companies and cleaning contractors may use both conventional and/or environmentally friendly products. You may wish to clarify what kind of products your chosen service provider uses.
- What is your customer satisfaction guarantee?
A reputable business will be open to your suggestions and feedback. Ask them if they have a formal satisfaction guarantee so you have a formal means by which to address any issues that may arise.